Privacy Policy
🏢 Data controller:HOCL Hub Ltd
🌐 Applies to:uae.hoclhub.com
Who Controls Your Data
The data controller for uae.hoclhub.com is:
| Business Information | Details |
|---|---|
| Registered name | H O C L Trading |
| Trade licence number | 1440003 |
| Licence category | Mohammed Bin Rashid Est., Dubai |
| Registered address | Showroom 1-222, Port Saeed, Dubai, UAE |
| Trading as | HOCl Hub |
| info@hoclhub.com | |
| Phone | +971 50 288 0155 |
| UAE website | uae.hoclhub.com |
For customers accessing uae.hoclhub.com from outside the UAE, your data may also be processed by HOCL Hub Ltd (UK) where your order is handled through UK operations. In that case, UK GDPR applies. See hoclhub.com/privacy-policy for details.
What Data We Collect
Data you give us:
- Name, email address, phone number
- Billing and delivery address — including emirate and country
- Payment details — processed securely by our payment provider; we never store full card numbers
- Business details — if you enquire about wholesale, white label, private label, or consultancy services
- Messages and correspondence — emails, contact forms, WhatsApp enquiries
Data we collect automatically:
- IP address and approximate location
- Device type, browser, and operating system
- Pages visited, time on page, and navigation path
- Referring URL — where you came from before arriving on the site
- Cookie data — see our Cookie Policy at uae.hoclhub.com/cookies
Data from third parties:
If you log in via a third-party account (such as Google), we receive the basic profile that account shares — typically name and email. We do not receive payment data via social login.
Why We Use Your Data
We process your personal data only for the purposes set out below, and only where we have a lawful basis to do so under the UAE PDPL.
| Purpose | Data used | Lawful basis |
|---|---|---|
| Processing and fulfilling your order | Name, address, payment, order details | Contract performance |
| Managing your account | Account credentials, purchase history | Contract performance |
| Responding to enquiries and support requests | Name, email, message content | Legitimate interests |
| Sending marketing emails (where you have opted in) | Email address, purchase history | Consent |
| Improving the site — analytics and performance | Usage data, cookies | Legitimate interests / Consent |
| Complying with legal obligations | Order records, financial data | Legal obligation |
How Long We Keep Your Data
| Data type | Retention period |
|---|---|
| Order & financial records | 5 years — required by UAE Commercial Transactions Law |
| VAT records | 5 years — required by UAE VAT regulations |
| Account data | Duration of active account, plus 12 months after closure |
| Marketing consent records | Until consent is withdrawn |
| Support correspondence | 3 years from last contact |
| Analytics & usage data | 26 months (Google Analytics with IP anonymisation) |
Who We Share Your Data With
We do not sell your personal data. We share it only where necessary to operate the platform, fulfil your order, or meet a legal obligation.
- Payment processors — to handle your transaction securely
- Shipping and logistics partners — to deliver your order within the UAE and GCC
- Manufacturing and fulfilment partners — where direct dispatch applies
- IT and platform providers — hosting, email, analytics, customer support tools
- UAE federal and emirate authorities — where required by UAE law or valid legal process
All third parties who process data on our behalf are required to handle it securely and in accordance with applicable data protection law.
International Data Transfers
Your data is primarily processed within the UAE. Where data is transferred outside the UAE — for example to platform providers or to HOCL Hub Ltd in the UK for shared platform operations — we ensure appropriate safeguards are in place.Transfers to the UK are subject to UK GDPR protections. Transfers to other countries are conducted only where adequate protection can be ensured through contractual or other safeguards.
Your Rights Under UAE PDPL
Under UAE Federal Decree-Law No. 45 of 2021, you have the following rights. Exercise any of them by contacting privacy@hoclhub.com. We will respond within 30 days.
| Right | What it means |
|---|---|
| Access | Request a copy of the personal data we hold about you. |
| Rectification | Ask us to correct inaccurate or incomplete data. |
| Erasure | Request deletion of your data where we no longer have a lawful basis to hold it. Some data may need to be retained to meet UAE legal obligations. |
| Objection | Object to processing for direct marketing at any time. We will stop immediately. |
| Withdraw consent | Withdraw consent at any time for consent-based processing. Withdrawal does not affect processing already carried out. |
| Complain | Lodge a complaint with the UAE Data Office (dataoffice.ae) if you believe we have mishandled your data. We would always prefer you contact us first. |
We will respond to all requests within 30 days. In complex cases we may extend this by a further two months — we will tell you if that is the case.
Security
We use HTTPS encryption across all pages of uae.hoclhub.com. Access to personal data is restricted to authorised staff and processors only. We conduct regular reviews of our security practices in line with UAE PDPL requirements.If you believe your account has been compromised, contact us immediately at info@hoclhub.com.
Children
uae.hoclhub.com is for users aged 18 and over. We do not knowingly collect data from anyone under 18. If you believe a minor has shared data with us, contact privacy@hoclhub.com and we will delete it promptly.
Cookies
We use cookies on uae.hoclhub.com. Our Cookie Policy at uae.hoclhub.com/cookies explains what we use, why, and how to manage your preferences.
Changes to This Policy
We will update this policy when our practices change or the law requires it. The effective date at the top will always reflect the current version. For material changes we will notify you by email and display a prominent notice on the site.
Contact
For any privacy-related query, data subject request, or complaint:
| privacy@hoclhub.com | |
| Post | H O C L Trading, Showroom 1-222, Port Saeed, Dubai, UAE |